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Privacy Policy

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​At Verdalis Home & Garden, your privacy is important to me. I’m registered with the ICO (Information Commissioner’s Office) and adhere to the General Data Protection Regulations (GDPR). Here’s how I handle your information:
 

What Information I Collect

I only collect the information you’re happy to share and that’s necessary to provide my services. This includes your name, email, phone number, address, and any details you share when we work together. I may also keep signed terms and conditions for security purposes.
 

​Why I Collect Your Information

  • To respond to your inquiries and provide the services you request.

  • To send updates about appointments or services.
     

How I Use and Protect Your Data

  • Your data is used solely for delivering my services.

  • Your details are never shared without your consent unless required by law or for safety reasons (e.g., if there’s a risk to you or others).

  • Due to lone working and safeguarding considerations, I use a tracking app to allow my family to monitor my location while I’m working. If they are unable to reach me and have concerns about my safety, they may contact you directly or check the client address.

  • If a third party funds your service, I may share updates with your permission.

  • It's helpful to take photos of the projects I work on and these may be used online on my website or socials, however I'll ensure there are no personal details being shared.

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How I Store Your Data

  • Contact details are securely stored in email and on a password-protected phone and deleted upon request or after two years of no contact.

  • Financial records are kept for a minimum of seven years, as required by HMRC.

  • Photos may be taken to track progress, but you can opt out, request immediate deletion, or allow anonymised use for marketing.
     

Staying in Touch

I’ll contact you via text, email, or phone to confirm appointments, notify you of changes, or offer short-notice appointments.
 

Your Rights

Under data protection laws, you have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to its processing.

  • Request data transfer to another organisation.
     

You won’t be charged for exercising your rights, and I’ll respond within one month. For any requests, email me at hello@verdalis.co.uk.
 

For more information, visit www.ico.org.uk.

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